Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on: 07836 770 619,  email us at enquiries.gleamclean@gmail.com.

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Testimonials

This company provides the most efficient friendly service

This company provides the most efficient friendly service, with up-to-the-minute machinery and the minimum of fuss. Our top-quality old carpet laid throughout the house now looks like new again –

Hereford kiwi (Yell.com)

You 100% trust the job will be done to a high standard

Gleam clean are a very reliable company, they came the exact same day I required my carpets cleaned. The job was done by just one member of staff and he

Hannah V (Yell)

Amazing service, reliable and effective!

Amazing service, reliable and effective! I live out in the countryside and desperately needed the windows cleaning as the winter weather had caused a lot of grime. Gleam clean were

GretaverkeA (Yell.com)

Great job. Reasonable price…

Used this company when another let me down. Came at short notice (rang at 16.30, came at 8.30 the next day). Did a great job. Reasonable price. Would recommend and

Alice (Yell.com)

Couldn’t recommend highly enough, 5 stars…

The best, most reliable window cleaners i have ever had. Very good service, reliable, and extremely friendly men, couldn’t recommend highly enough, 5 stars

Ann (Yell.com)

Would definitely recommend…

Reliable window cleaning service for our restaurant, very high quality. Always at a time and day that suits our needs and undertaken in a fast and professional way. Would definitely

Andy L (Yell.com)

Call us on 07836 770 619 or 01981 251 352 for a free quote on our cleaning services and don't forget to ask about our discount offers.

You can also view our domestic and commercial cleaning website: gleamcleanltd.co.uk

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