We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on: 07836 770 619, email us at firstname.lastname@example.org.
We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.
This company provides the most efficient friendly service
This company provides the most efficient friendly service, with up-to-the-minute machinery and the minimum of fuss. Our top-quality old carpet laid throughout the house now looks like new again –… at an affordable cost. Thoroughly recommend this firm. Read more “This company provides the most efficient friendly service”
You 100% trust the job will be done to a high standard
Gleam clean are a very reliable company, they came the exact same day I required my carpets cleaned. The job was done by just one member of staff and he… whizzed around very efficiently. My boss gets her entire equine building and house cleaned (windows and carpets) by this company and she would never think about changing services. The staff are always smiley and friendly and you 100% trust the job will be done to a high standard. Thank you Gleam clean! Read more “You 100% trust the job will be done to a high standard”
Amazing service, reliable and effective!
Amazing service, reliable and effective! I live out in the countryside and desperately needed the windows cleaning as the winter weather had caused a lot of grime. Gleam clean were… fantastic- I was amazed at how shiny and new my windows looked! The guys that came were so friendly and helpful. I was then quoted a very reasonable price for the carpets in my house and they cleaned them up to practically new!! Recommend this service to anyone! A very friendly, reliable company. Read more “Amazing service, reliable and effective!”
Great job. Reasonable price…
Used this company when another let me down. Came at short notice (rang at 16.30, came at 8.30 the next day). Did a great job. Reasonable price. Would recommend and… use this company again. Read more “Great job. Reasonable price…”
Couldn’t recommend highly enough, 5 stars…
The best, most reliable window cleaners i have ever had. Very good service, reliable, and extremely friendly men, couldn’t recommend highly enough, 5 stars
Would definitely recommend…
Reliable window cleaning service for our restaurant, very high quality. Always at a time and day that suits our needs and undertaken in a fast and professional way. Would definitely… recommend. Read more “Would definitely recommend…”